How do I cancel an order?

All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted.

 *Orders cannot be updated once they are placed.

How do I contact customer service?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at shopkashmerelashes@gmail.com.

What is the most dramatic Kashmere Lash Strip?

The most dramatic Kashmere Lash style is “Mere Mink” in our 3D Mink Collection. We recommend these lashes for the most glamorous and bold looks.

What is the most natural Kashmere Lash Strip?

The most natural Kashmere Lash style is “Dream” in our Luxury Collection. We recommend this lash for anyone new to wearing lashes or for an everyday look.

How do I care for my Kashmere Lash Extensions and Lash Strips?

For information on how to apply, remove or care for your lashes check out our Before and After Care Guide.

How do I apply my Kashmere Lash Strips?

Easy question! Pair it with our multi-color lash applicator for the easiest application.

Do Lilly Lashes come with glue?

Kashmere Lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.

What should I do if I experience eye irritation?

Remove the lashes immediately and the irritation should stop. Flush the eye with water if necessary.

My tracking number is not showing any information.

Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 72 hours.

If you still do not see tracking information please contact one of our Lash Experts.

Email: shopkashmerelashes@gmail.com.

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges. 

In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

Processing time is 1-2 business days. for regular orders and for Rush Handling will be shipped out from our warehouse in order 24 hours with the exception on orders placed Fridays after 2 pm, or during the weekend or Holidays, these orders will be processed the next business day.

Refuse or Return Packages

For In case of a Refuse or Return packages the shipping and handling fees will be charged to the payment form selected during checkout, and will be subtracted from any refund. Also a reshipping fee of $2.99 will be charge in case of a reshipment.

Incorrect Shipping information

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $2.99. Lilly Lashes is not responsible for any lost or stolen packages shipped.

KashmereLashes.com occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits or discount items. KashmereLashes.com offers free U.S. shipping on all orders over $50. (after discounts and taxes). 

Do you ship internationally?

Yes, we ship to almost every country worldwide.

What language should my order be placed with?

All orders must be entered and processed in English.

Do you accept mail forwarding addresses?

Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.  Our international Carriers do not accept PO Boxes as shipping address.

Which currency are my orders processed in?

Kashmere Lashes orders are processed in US Dollars. If you would like to convert your currency to US Dollars click here.

Customs and Duties information.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

How much is shipping to my country?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.  Please note that some Customs and Duties can be applied once the order arrives to the country of destination.

Refuse Packages

In case of refuse packages, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund.

For any delivery situation with your international delivery please contact your carrier with the tracking number provided.